Privacy Policy

Effective Date: September 2, 2026

Website:www.homekitchenappliances.shop

Business Name: Home Kitchen Appliances

At Home Kitchen Appliances, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase at our physical store.

1. Information We Collect

We collect information that identifies, relates to, or describes you (“Personal Data”). This includes:

• Contact & Identity Information: Your full name, phone number, physical address, and the email address associated with your purchase or account.
• Order & Transaction Details: Details about products you purchase, delivery locations, payment confirmations (e.g., M-Pesa transaction reference codes), and customer service inquiries.
• Account Information: Login credentials if you create an account on our website.
• Technical & Usage Data: IP address, browser type, device details, and browsing patterns collected via cookies when you navigate www.homekitchenappliances.shop.

2. How We Use Your Information

We use the collected data for specific operational and business purposes, including:

• Fulfilling Orders: Processing transactions, arranging delivery, issuing receipts, and handling returns or exchanges under our 5-day exchange policy.
• Customer Support: Responding to inquiries, resolving issues, and assisting with warranty claims.
• Communication: Sending order confirmations, delivery updates, and promotional messages (where you have opted in).
• Website Improvement: Analyzing usage trends to optimize website navigation, security, and product offerings.
• Legal Compliance: Complying with applicable laws, tax regulations, and legal obligations in Kenya.

3. Payment Security & Processing

We prioritize the security of your transactions:

• M-Pesa & Online Payments: Payment processing is handled securely through encrypted payment gateways. We do not store raw mobile money PINs or banking credentials on our servers.
• Data Safety: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share data with trusted third parties under strict confidentiality agreements to run our business, such as:

• Delivery & Courier Partners: Independent logistics providers who need your address and phone number to deliver your order.
• IT & Hosting Providers: Service providers hosting our website and secure database infrastructure.
• Legal Requirements: Government or regulatory authorities if required by law or to protect our legal rights.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to enhance your browsing experience, remember your shopping cart items, and understand how visitors interact with our site. You can adjust your browser settings to refuse cookies, though some features of the site may not function properly as a result.

6. Your Data Rights

Depending on applicable privacy laws (such as the Kenya Data Protection Act, 2019), you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we update or correct inaccurate personal data.
• Deletion: Request that we erase your personal data, subject to legal retention obligations.
• Opt-Out: Unsubscribe from direct marketing communications at any time by following the instructions in our emails or contacting us directly.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements.

8. Physical Store & Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us via the email address associated with your store account, or visit us in person at our store:

Home Kitchen Appliances

J&J Residence, Ground Floor, Shop 3

Waiyaki Way, Nairobi, Kenya

Website:www.homekitchenappliances.shop

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updated versions will be posted on this page with an updated “1st September 2026”