Returns + Exchanges

At Home Kitchen Appliances, we want you to be completely satisfied with your purchase. We understand that sometimes an item may not be the right fit, color, or specification. This Returns & Exchanges Policy outlines the terms and procedures for exchanging products or requesting a refund.1. 5-Day Product Exchange Policy
We offer a 5-day exchange policy starting from the date you receive your order or purchase in-store.
Eligibility for Exchange: Exchanges are permitted only for changes in color or size of the exact same product model (subject to stock availability).
Item Condition: To be eligible for an exchange, your item must be:Unused, unwashed, and in its original, saleable condition.In its original packaging with all included accessories, user manuals, power cords, and protective packaging materials intact.Accompanied by original proof of purchase (receipt, invoice, or online order confirmation number).
Non-Exchangeable Items: Used appliances, items damaged due to customer misuse, or products missing original packaging/accessories cannot be exchanged.2. 14-Day Refund PolicyRefunds are provided under specific qualifying conditions (such as receiving a verified manufacturing defect upon unboxing or when an exchange item is out of stock).
Inspection & Verification: Returned items undergo a quality check by our technical team prior to refund approval.
Processing Timeframe: Approved refunds will be processed within 14 business days from the date the returned product is inspected at our shop.
Refund Method: Refunds are issued using the original payment channel (e.g., M-Pesa transfer or original card refund). Initial delivery charges are non-refundable.3. Step-by-Step Return & Exchange Process
Submit a Request: Contact our support team via the email address registered on your store account within 5 days of receiving your product. Please include your order number, receipt, photo/video of the product, and details of the requested exchange (color or size).
Return Approval: Once our customer service team approves your request, you will receive instructions on how to return the item.
Bring or Send the Item: Deliver or ship the item to our physical store location for inspection.4. Shipping & Transport Costs
Customer Responsibility: Customers are responsible for all transport or shipping fees associated with returning an item for exchange or refund.
Store Errors & Defects: If the return is due to a verified mistake on our part (e.g., wrong item sent or factory defect upon arrival), Home Kitchen Appliances will cover the reasonable delivery/return costs.5. In-Store Exchanges & Contact Details
You can also process your product exchanges in person by visiting our physical store location during working hours:Home Kitchen AppliancesJ&J Residence, Ground Floor, Shop 3Waiyaki Way, Nairobi, Kenya
Website: www.homekitchenappliances.shopFor any questions regarding returns, exchanges, or warranty inquiries, please contact us via the email address registered on your store account or visit us at our Waiyaki Way shop.